Question Multiple Choice Question 29 Managing the transformation of inputs into goods and services is: apost industrial era process a direct contributor to the curved earth syndrome. as old as time a twenty-first century developed process. a design of Frederick Taylor Multiple Choice Question 24 What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries? 20% 50% 60% 80% 95% Multiple Choice Question 40 Who popularized the moving assembly line? James Watt Adam Smith Eli Whitney Frederick W. Taylor Henry Ford Multiple Choice Question 69 Which of the following concepts is linked the least with Henry Ford? scientific management mass production mass customization technology interchangeable parts Multiple Choice Question 27 Which of the following is not primarily performed by the operation management function? job design and work measurement advertising strategy location analysis quality management facility layout Multiple Choice Question 13 How does Federal Express maintain its ability to compete on time during peak demand periods? it subcontracts overload to other firms it purchases more planes overtime it uses a very flexible part-time workforce it purchases more vans Multiple Choice Question 16 Order winners and qualifiers: are consistent between manufacturing and service organizations only matter when responding to formal competitive bid requests remain constant over time change over time only apply to quasi-manufacturing firms Multiple Choice Question 41 Vericol Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine while the output per day is not expected to change. Which of the following cannot be true? labor productivity will increase machine productivity will decrease labor productivity will decrease multifactor productivity will increase multifactor productivity will decrease Multiple Choice Question 37 Suppose that a plant has a total productivity measure of 0.85. What can we conclude? the plant is not earning profits nothing the plant should lay off workers the plant is highly automated the daily productivity is excellent Multiple Choice Question 19 What are the three primary types of technology? product technology process technology and information technology product technology process technology and environmental technology product technology process technology and safety technology information technology environmental technology and safety technology environmental technology information technology and process technology Multiple Choice Question 34 Which of the following is not characteristic of intermittent operations? capital intensive general purpose equipment volume of goods produced directly tied to number of customer orders workers need to be able to perform different tasks depending on the processing needs of the product produce many different products with varying processing requirements Multiple Choice Question 45 With respect to competitive priorities intermittent operations compete more on _____________ compared to repetitive operations. a) cost and features b) durability and cost c) availability and reliability d) flexibility and delivery e) durability and features Multiple Choice Question 31 Which of the following is not a guideline for design for manufacture? simplify operations design parts for different products use modular design minimize parts rely on automated equipment Multiple Choice Question 61 What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations? AGV CAM CAD AS/RS FMS Multiple Choice Question 48 Which product and service strategy is used to produce standard components that can be combined to customer specifications? assemble-to-deliver make-to-stock make-to-order assemble-to-order make-to-package Multiple Choice Question 16 What is an extension of an intranet to include suppliers and customers called? supply chain net Supernet Supranet Extranet Intranet++ Multiple Choice Question 45 Which of the following is not considered to be a characteristic of partnership relations? Have a long-term orientation Are strategic in nature Are “arms-length” in nature Share a common vision Share short- and long-term plans Multiple Choice Question 65 Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what? stupidity Postponement Fractionalization Partitioning Genericness Multiple Choice Question 71 Which of the following is a “buyer-side” typically industry-specific solution? automated order entry systems electronic data interchange electronic storefronts net marketplaces advertising revenue model Multiple Choice Question 73 Companies want a supply chain that makes it possible to: manage all suppliers’ development costs. manage and adapt to all of the business dynamics. manage distribution display manage distribution outlet retail prices manage customer demands Multiple Choice Question 80 One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies with the supplier With the return and repair shop with the supply chain With all employees but top management with top management alone. Multiple Choice Question 74 Which of the following is not attributed to Philip Crosby? The concept of the quality trilogy The phrase “Do it right the first time.” Stressed the idea of prevention of defects The notion of zero defects The phrase “Quality is free” Multiple Choice Question 54 The Union of Japanese Scientists and Engineers named its quality award after ___________________. Genichi Taguchi Kaoru Ishikawa Joe Juran Phillip Crosby W. Edwards Deming Multiple Choice Question 57 The Malcolm Baldrige Award criteria category that includes continuous improvement programs employee training and functioning of teams is Leadership Strategic planning Information and analysis Human resource development and management Business results Multiple Choice Question 63 Increases in international trade during the 1980s created a need for the development of ____________ standards of quality. Universal Country-specific Lower metric bilingual

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