- Discuss the service culture you would create and why it is important to your business. (min. 200 words).
- Discuss the importance of verbal and nonverbal communication skills with customers. Give at least one specific example. (min. 200 words).
- Explain the importance of listening skills for your particular business. Give at least one example. (min. 200 words).
- Give two examples of service breakdowns that are common in your business. Explain how would you handle these breakdowns (min 400 words).
- Explain how you would use technology to increase the level of customer service in your business. (min. 200 words).
- List three specific techniques you would use to encourage customer loyalty in your business. Explain why you feel these techniques would work. (min. 400 words).
- List what you believe are the three most important elements of exceptional customer service and explain your reasoning. (min. 400 words).
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