Hotstone makes tires for the automotive market

Hotstone makes tires for the automotive market, employees noticed that there is a great deal of congestion at the shipping dock as pallets of material that had been picked in the warehouse were waiting to be moved by forklifts to outbound tractor trailers. Warehouse stock-picking employees had to wait their return to a distant location in the warehouse to pick up another order to process.

You have been assigned as Lean Six Sigma project manager to improve this process. Write a project charter and discuss what information you would need to collect in order to perform the improvement project. How might the DMAIC process be used to systematically tackle this project? Also discuss what tools you would likely use in the project.

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