Management of Information Technology Services R2

you have worked for the order 181943301 i have scored 75/100 good marks please can you work like that again please . i need 100% good marks please

1) check the videos please to solve the paper
2) i have uploaded the textbook as well please read the text book to find the information for relevant topic

The course textbook is "Foundation of IT service Management with ITIL 2011", 2nd edition 2013, Author: Brady Orand, Published by ITILyaBrady.

3) sir only some parts have sample please check textbook and lecture slide for more information
4) the case study give to you and the case in the sample paper is different

5) you need to complete the journal part as well ( of 200 words i have give the sample for it ))P(13)

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