What is the primary issue in this case?
2. Illustrate the approval process at Upper Canada Insurance and identify the bottleneck
3. If all the employees in the value chain at Upper Canada are fully utilized, why does management think
they have an efficiency problem?
4. If you disagree with management about the cause, what do you think is causing the bottleneck?
5. What would you recommend as a reasonable duration for the approval process?
6. What recommendations would you make to Upper Canada Insurance management to resolve the issue?
7. Can you estimate the cost savings/benefits from your recommendations?
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